BEST-SELLER 2025 🏆
Does your cat need stimulation?
This ball awakens their hunting instinct, eases anxiety, and protects your furniture with hours of dynamic play.
With every order, we’ll gift you a unique e-book written by Veluna.
A heartfelt guide full of emotions, tenderness, and purrs — with 7 messages your furry friend wishes you could understand…
We’ll send it to your email automatically after your purchase.
After 12 successful years, our physical store had to close due to the pandemic.
But every cloud has a silver lining!
Since then, you can find us online, offering our best-selling products at even more affordable prices.
With the cash on delivery method, you only pay when your order arrives — no worries.
We offer professional after-sales service from Monday to Friday, 9:00 AM to 5:00 PM.
Enjoy a 15-day money-back guarantee.
With the cash on delivery method, you only pay when your order arrives — no worries.
Gabriela and our team are available Monday to Friday, from 9 AM to 5 PM, to answer all your questions and ensure the best possible experience. Your satisfaction is our top priority.
Our delivery team will bring your order within 48 to 72 hours, and we offer a cash on delivery option: you only pay when it arrives!
Convenient, safe, and hassle-free — just the way we like it at Veluna.
Yes! We offer the option to pay cash on delivery for added convenience and security. Simply select “Cash on Delivery” at checkout.
If you wish to cancel or modify your order, please contact us as soon as possible at contacto@velunapets.com. If your order has already been processed, unfortunately, we won’t be able to make any changes.
Our orders are delivered within 48 hours for most locations. In rare cases, delivery may take slightly longer depending on your area.
Once your order has been shipped, you’ll automatically receive a tracking code. It may take around two business days to receive this code. Don’t forget to check your spam folder, as our emails sometimes end up there. Please note that it may take a few days for the tracking number to become active.
Yes, of course.
To check the status of your order, you can use the tracking number to monitor its progress through Correos Express.
Your payment details are transmitted via a secure SSL connection and comply with the latest security standards. Throughout the entire process, there’s no risk of your data being compromised. At Veluna, your security is our top priority.
Yes, all our products include a 15-day warranty. If you receive a defective item, we’ll replace it at no additional cost.
Have any questions or suggestions? Don’t hesitate to contact us — we’re here to help!
Email: contacto@velunapets.com
